Support

Your community office creates your account and sends you an invitation by email. There is no public sign-up for residents. If you have not received an invitation, contact your community office.

Go to Forgot password, enter your email, and open the link we send you. Then set a new password. The same email and password work on the website and in the mobile app.

Check that you are using the email address your invitation was sent to. If it still fails, reset your password with the link above, or write to us.

Tap or click New Guest Pass, enter your guest’s name, choose the kind of pass and the dates, and send it. Your guest gets a pass with a code the gate staff can check. You can add your guest’s mobile number to text them the pass.

Some pass types need approval from your community’s staff. The pass changes to ready once they approve it. Approval times are set by your community, not by GateKeeper.

Cancel the pass and send a new one. If you can’t cancel it, call your gate.

Residents of communities that use GateKeeper. The app is free. It needs the account your community office set up for you.

Send a guest pass, see the passes you have coming up, show or share a pass, and call your community’s security number. Everything else is on the website.

Email support@gatekeeperhoa.com from the address on your account and ask us to delete it, or ask your community office. We remove your sign-in and personal contact details. Your community may be required to keep some records, such as gate entry logs and payment history.

See our Privacy Policy.